Warranty & Guarantee Policy

This Warranty & Guarantee Policy applies to eligible work carried out directly by HeadLite.UK, including headlight resealing, lens replacement, restoration, plastic welding, internal repairs, Bi-LED retrofits, angel eye conversions, LED repairs, wiring work, and custom headlight modifications.

By booking a service, collecting completed headlights, receiving returned headlights by courier, or installing headlights worked on by HeadLite.UK, the customer agrees to the terms below.

1. Warranty Overview

HeadLite.UK stands behind the quality of its workmanship and the components installed as part of our services.

Warranty cover applies only to work carried out directly by HeadLite.UK and only within the applicable warranty period.

The warranty is non-transferable and applies only to the original customer.

Warranty claims are assessed on a case-by-case basis. If a valid warranty issue is confirmed, HeadLite.UK will arrange a warranty repair free of charge in the next available booking slot.

Warranty cover does not automatically entitle the customer to a refund, replacement unit, compensation, or priority booking.

2. Warranty Periods

HeadLite.UK provides the following warranty periods:

12-Month Warranty — Sealing and Condensation Issues

HeadLite.UK provides a 12-month warranty against sealing-related condensation issues following work completed by HeadLite.UK.

This applies where condensation, water ingress, internal water droplets, or moisture build-up is confirmed to be caused by sealing work carried out by HeadLite.UK.

This 12-month sealing warranty does not apply to headlights that have previously been opened, repaired, resealed, modified, or worked on by another person, business, or third party before coming to HeadLite.UK.

6-Month Warranty — Burned-Out DRL Repairs

HeadLite.UK provides a 6-month warranty for burned-out DRL repairs carried out directly by HeadLite.UK.

This applies where a DRL fault reoccurs and is confirmed to be directly related to the DRL repair work completed by HeadLite.UK.

This warranty applies only to the repaired DRL fault and does not cover unrelated electrical issues, vehicle-side faults, control module faults, wiring faults outside the repaired area, water damage, impact damage, misuse, or third-party interference.

This 6-month DRL repair warranty does not apply to Jaguar F-Type Facelift models from 2017 onwards. Warranty terms for this model are different and are indicated in section 13.

90-Day Warranty — Internal Electrical Work

HeadLite.UK provides a 90-day warranty for eligible internal electrical work carried out directly by HeadLite.UK.

This may include, where supplied, repaired, or installed by HeadLite.UK:

  • LED boards

  • Control modules

  • Ballasts

  • Projectors

  • Angel eyes / halo rings

  • Internal wiring

  • Switchback systems

  • DRL components, unless covered separately under the 6-month burned-out DRL repair warranty

  • Custom lighting components

  • Other internal electrical components installed or repaired by HeadLite.UK

This warranty applies only to faults directly related to the work carried out by HeadLite.UK.

3. Condensation and Moisture

All headlights are sealed using appropriate methods based on the design, condition, and construction of the headlight unit.

However, headlights are exposed to changing temperatures, humidity, rain, washing, pressure changes, and environmental conditions. For this reason, some light misting or fogging can be normal and may clear naturally once the headlight ventilates and warms up.

The 12-month sealing warranty applies only where the issue is confirmed to be caused by a failure in sealing work carried out by HeadLite.UK.

The warranty may cover:

  • Internal condensation caused by sealing failure

  • Water droplets caused by sealing failure

  • Water ingress caused by sealing failure

  • Resealing work required due to a fault in HeadLite.UK workmanship

The warranty does not cover condensation or moisture caused by:

  • Previously repaired, opened, or modified headlights by another party

  • Missing rear covers, caps, seals, bulbs, vents, or grommets

  • Damaged housings, cracks, broken tabs, or impact damage

  • Incorrect installation

  • Pressure washing

  • Poor vehicle drainage

  • Blocked vents

  • Vehicle accident damage

  • Third-party interference after completion

  • Customer or third-party disassembly

  • Age-related deterioration outside the area worked on by HeadLite.UK

Customers must report condensation or moisture issues as soon as they notice them and provide clear photo or video evidence.

4. Electrical Components and Internal Electrical Work

Internal electrical work carried out by HeadLite.UK is covered for 90 days from the date of completion, collection, or return shipping, unless otherwise agreed in writing.

This warranty applies only to faults directly linked to HeadLite.UK workmanship or components supplied and installed by HeadLite.UK.

Electrical warranty cover may include:

  • LED failure

  • Angel eye failure

  • Wiring faults caused by our installation

  • Projector or Bi-LED faults, where supplied and installed by HeadLite.UK

  • Ballast or control module faults, where supplied and installed by HeadLite.UK

  • Switchback or DRL faults, where supplied and installed by HeadLite.UK

This warranty does not cover:

  • Vehicle-side wiring issues

  • Incorrect installation by the customer or a third party

  • Faulty vehicle modules, fuses, relays, connectors, or coding

  • Electrical faults caused by water damage not related to HeadLite.UK sealing work

  • Customer-supplied parts

  • Used parts supplied by the customer

  • Components not supplied or installed by HeadLite.UK

  • Tampering, rewiring, opening, or modification after completion

  • Incorrect voltage, overloading, reverse polarity, or incompatible systems

5. Previously Repaired, Opened or Modified Headlights

The 12-month sealing warranty does not apply to headlights that were previously opened, repaired, modified, resealed, or worked on by anyone other than HeadLite.UK.

Previously repaired units can carry a higher risk of:

  • Damaged sealing channels

  • Excessive sealant

  • Incorrect adhesives

  • Distorted housings

  • Cracked plastic

  • Broken clips

  • Damaged vents

  • Poor previous wiring

  • Missing covers or internal components

Where HeadLite.UK works on a previously repaired or modified headlight, any warranty offered will be limited and assessed case by case.

HeadLite.UK may still offer support or repair options where possible, but this may be chargeable.

6. Painted and Cosmetic Components

HeadLite.UK takes care when preparing, painting, restoring, and modifying internal or external cosmetic components.

However, minor cosmetic imperfections may occur due to the age, condition, design, material, or previous repair history of the headlight.

The warranty does not cover minor cosmetic issues such as:

  • Small dust particles

  • Minor surface texture

  • Light swirl marks

  • Fine marks visible only under certain lighting

  • Slight finish variation

  • Age-related fading of original materials

  • Imperfections caused by previous repairs or contamination

If a significant paint or finish issue is believed to be caused by HeadLite.UK workmanship, the customer must provide clear photo or video evidence. The issue will be reviewed and, if accepted as a valid warranty claim, a repair will be booked in the next available slot.

7. Warranty Repair Process

If an issue occurs within the applicable warranty period and appears to be related to HeadLite.UK work, the customer must contact HeadLite.UK with:

  • Customer name

  • Order reference, invoice, or booking details

  • Date of completion, collection, or delivery

  • Clear description of the issue

  • Clear photos and/or videos showing the problem

  • Any relevant installation details

HeadLite.UK will review the information provided and may request further photos, videos, testing, or return of the item for inspection.

If the issue is confirmed to be covered under warranty, HeadLite.UK will book the warranty repair free of charge in the next available appointment slot.

Inbound shipping to HeadLite.UK is the customer’s responsibility and must be paid by the customer.

If the warranty claim is approved, outbound return shipping back to the customer will be covered by HeadLite.UK.

If the item is returned and the issue is found not to be covered under warranty, inspection, repair, labour, parts, and return shipping may be chargeable.

8. What Is Not Covered

The HeadLite.UK warranty does not cover:

  • Headlights not worked on by HeadLite.UK

  • Previously opened, repaired, or modified headlights by other parties, unless specifically agreed in writing

  • Customer-supplied parts

  • Used parts supplied by the customer

  • Parts not supplied or installed by HeadLite.UK

  • Vehicle-side wiring or electrical faults

  • Incorrect installation by the customer or a third party

  • Damage caused during installation or removal

  • Damage caused by impact, accident, misuse, neglect, or improper handling

  • Courier or shipping damage

  • Water damage caused by missing caps, covers, vents, seals, or incorrect installation

  • Pressure washing damage

  • Third-party tampering, opening, rewiring, coding, or modification

  • MOT failure, road legality issues, or insurance issues

  • Normal wear and tear

  • Cosmetic imperfections that do not affect function

  • Faults caused by age-related deterioration of original components

  • Any indirect loss, vehicle downtime, hire car costs, missed appointments, or consequential losses

9. Custom Headlights and Road Use

Custom headlights, including but not limited to blackout internals, angel eyes, coloured components, decals, demon eyes, aftermarket projectors, non-standard Bi-LED setups, DRL modifications, sequential indicators, and other custom lighting features, may not comply with road laws.

Unless confirmed otherwise in writing, custom headlights are supplied for show, display, or off-road use only.

HeadLite.UK does not guarantee that custom headlights or modified lighting will pass MOT, roadworthiness inspections, insurance checks, or legal compliance checks.

The customer is responsible for checking whether any modification is legal for road use in their country, region, or vehicle application.

10. Voiding the Warranty

Warranty cover may be void if:

  • The headlight has been opened after completion by HeadLite.UK

  • The headlight has been repaired, modified, rewired, resealed, or tampered with by another party

  • The customer or a third party attempts to fix the issue before contacting HeadLite.UK

  • The headlight has been incorrectly installed

  • The fault is caused by vehicle-side issues

  • The fault is caused by accident damage, misuse, impact, pressure washing, or water damage not related to HeadLite.UK workmanship

  • The customer fails to provide requested evidence

  • The customer continues using the headlight after a fault is noticed and this causes further damage

11. Post-Warranty Support

If an issue occurs outside the applicable warranty period, or if the issue is not covered under warranty, HeadLite.UK may still be able to inspect, repair, reseal, or replace components as a chargeable service.

Costs and available options will be discussed with the customer before any paid work is carried out.

12. Contact

For warranty claims, support, or questions about this policy, customers should contact HeadLite.UK using the details provided on our Contact Page.

Customers should include their order details, a clear explanation of the issue, and photo or video evidence where possible.

13. Jaguar F-Type Facelift 2017 Onwards — DRL Repair

This section applies specifically to Jaguar F-Type Facelift models from 2017 onwards requiring DRL repair.

This repair is different from standard headlight repairs because the repair method has been developed specifically for this model and is not yet considered a fully established or long-term stable repair in the same way as other HeadLite.UK services.

HeadLite.UK provides this repair as a professional service using the same care, workmanship standards, and attention to detail as our other headlight services. However, due to the design and behaviour of this specific headlight type, different warranty terms apply.

Warranty Cover

Jaguar F-Type Facelift 2017 onwards DRL repairs are covered by a 90-day warranty for the DRL issues and 12 month for condensation issues.

This warranty applies only to the replacement DRL tube fitted by HeadLite.UK on the driver-side and/or passenger-side headlight, depending on the agreed repair.

The warranty does not cover unrelated faults, including but not limited to:

  • Vehicle-side electrical faults

  • Control module faults

  • Wiring faults outside the repaired area

  • Water damage not caused by HeadLite.UK workmanship

  • Impact damage

  • Previous repair attempts

  • Third-party interference

  • General headlight failure unrelated to the replaced DRL tube

Lens Cover and Resealing

This repair package usually includes resealing the headlight with a new lens cover.

However, some units may not be suitable for a new lens cover due to the condition, structure, fitment, previous repairs, or other factors discovered during inspection.

Where a new lens cover cannot be fitted, HeadLite.UK may reseal the headlight using the existing lens cover where suitable.

Removal and Refit

The agreed repair price includes removal and refitting of the headlights on the vehicle, unless otherwise stated in writing.

Pricing

The price of this repair may vary depending on the condition of the headlights, parts availability, labour requirements, previous repair attempts, and any additional issues discovered during the work.

HeadLite.UK reserves the right to adjust the price of this repair where necessary. Any price changes will be discussed with the customer before additional work continues.

DRL Brightness

This repair is intended to restore the DRL function and appearance as closely as reasonably possible.

The repaired DRL usually achieves approximately 80% to 90% of the original DRL brightness.

HeadLite.UK does not guarantee that the repaired DRL will be identical in brightness, colour, or appearance to a brand-new original manufacturer unit.